FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What if something is missing or damaged?
I purchased the wrong amount and/or size, what should I do?
What is your return policy?
At Steel Design Solutions, we stand behind the quality of our brackets and hope you’re fully satisfied with your purchase. If you’re unsatisfied for any reason, please contact us within 30 days of delivery to request a refund. Visit our Return Policy page for more information.
Do you offer custom brackets?
Yes! Send us your custom bracket request at email@example.com.
How do I change the quantities on my order?
How do I use a coupon?
Coupon codes are entered during checkout under the "discount code" section on the right-hand side of the checkout page.
How do I track my order?
You will receive a UPS tracking number via email once your order has shipped.
Can I paint over the powder coating on my brackets?
Yes! The powder coating that we use on our brackets makes it very easy to paint over them in any color you choose.
Do I have to pay sales tax?
Sales tax is only applied to customers out of Florida. All other states are excluded from sales tax charges.
You can contact us through our contact page! We will be happy to assist you.